Cookie Policy

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They allow the site to remember information about your visit — such as your language preference or login status — and help us improve the experience for you next time.

This policy explains what cookies Fixaroo uses, why we use them, and how you can control them. By continuing to use Fixaroo, you consent to our use of cookies as described below.

2. Types of Cookies We Use

Strictly Necessary Cookies

These are essential for the platform to function. Without them, you cannot log in, make bookings, or use secure features. They cannot be disabled.

• fixaroo_session — maintains your login session across page loads. Expires when you close your browser or after 2 hours of inactivity.
• XSRF-TOKEN — prevents cross-site request forgery attacks. Set on each page load.

Functional Cookies

These remember your preferences to provide a more personalised experience.

• locale — stores your language preference (e.g., English, French). Valid for 1 year.

Analytics Cookies

These help us understand how visitors use Fixaroo so we can improve it. All data is aggregated and anonymised.

• Google Analytics (_ga, _gid) — tracks page views, session duration, and traffic sources. Data is retained for 26 months and processed by Google LLC under a data processing agreement. You can opt out using the Google Analytics Opt-out Browser Add-on.

Payment Cookies

Set by our payment processor to facilitate secure transactions.

• Stripe cookies (__stripe_mid, __stripe_sid) — used by Stripe to detect fraudulent activity and process payments securely. Subject to Stripe's Privacy Policy.

3. Third-Party Cookies

Some cookies on Fixaroo are set by third-party services we use. We do not control these cookies and they are subject to those parties' own privacy policies. Third parties include Google (Analytics) and Stripe (payments).

4. How to Control Cookies

You can control cookies through your browser settings. Most browsers allow you to:

• View what cookies are stored and delete them
• Block third-party cookies
• Block cookies from specific sites
• Block all cookies (note: this will break login and booking functionality)

For guidance on managing cookies in popular browsers:

• Google Chrome
• Mozilla Firefox
• Safari

5. UK Legal Basis

Our use of cookies complies with the UK Privacy and Electronic Communications Regulations (PECR) and UK GDPR. Strictly necessary cookies are used on the basis of legitimate interests; all other cookies require your consent, which you provide by continuing to use the site or through our cookie banner.

6. Contact Us

Questions about our use of cookies? Email [email protected].