AI Mechanic app · Support
How can we help?
Contact us
Email hello@fixaroo.co. If it is about a specific answer, include the device ID from the app’s settings so we can find it.
If you are not safe
If you are in danger or broken down on a motorway, get yourself to a safe place first and call 999 or your breakdown provider. Do not wait for the app.
Common questions
Is this the same as a mechanic looking at my car?
No. Every answer is an AI estimate, not an inspection. AI Mechanic works only from what you tell it and the photos you add. It cannot see, hear or test the car, so it gives likely causes rather than a definite diagnosis. It is not a substitute for an MOT or a qualified mechanic, and cost ranges are estimates, not quotes.
What does “Stop now” mean?
It means the problem could affect your safety, for example brakes, steering, smoke, overheating or a red warning light. Do not keep driving. Pull over somewhere safe and arrange recovery or a mechanic. When in doubt, treat a problem as serious.
How accurate are the costs?
They are typical ranges for an independent UK garage, including parts, labour and VAT. Your car, your area and what the garage finds once it looks can all move the real price. Always get a quote.
Can it tell me to fix it myself?
Only for small, safe jobs that match the skill level you chose, like a bulb, a fuse or topping up washer fluid. Brakes, steering, suspension, airbags, fuel lines, high-voltage parts and anything that needs the car lifted are always left to a garage.
How do I delete my data?
Use the delete option in the app’s settings: it removes your device ID and every diagnosis and photo linked to it. Or email hello@fixaroo.co with the device ID from the app’s settings and we will do it for you. We delete diagnoses automatically after 12 months anyway. The Privacy Policy has the details.
Is there a version for mechanics?
Yes. The trade version gives fault-finding steps, likely parts and labour-time estimates. Work plans for the job sheet are coming soon.