Privacy Policy

What we collect

• Your description of the problem, and your answers to any follow-up questions.
• Photos you choose to add, for example of a warning light or a leak.
• Optional vehicle details: your registration and mileage, and the make, model, year and fuel type if you choose them. With a UK registration we may look up the vehicle’s public DVLA and MOT records to make the answer more accurate.
• Optional location: a postcode or town, if you enter one, so we can show garages near you. If you allow it, the app can instead use your phone's approximate location: it is rounded to about 1 km before it leaves your phone, used only to find nearby garages, and not stored. You can say no, or switch it off in your phone's settings, and type a postcode instead.
• An anonymous device ID: a random identifier the app creates so it can keep your answers together. It is not your name, email or Apple ID, and it is not an advertising identifier.
• Your feedback, if you tell us whether an answer was right.
• Technical data: IP address, app version, your phone’s country and language settings, and error reports, used to keep the service running, to stop abuse and to give advice that fits where you are (for example the right emergency number).
• Usage data: which steps you use (for example starting a diagnosis, the safety verdict you were given, looking for a garage or leaving feedback), linked to the anonymous device ID, so we can see what works and improve the app. It never includes what you typed, your registration, your postcode or your photos.

You do not need an account, and we do not ask for your name, email or phone number to use the app.

How we use it

• To generate your answer: likely causes, whether it is safe to drive, and typical costs.
• To show you nearby garages on Fixaroo and, only if you choose to contact one, fill in a summary of the problem on that garage’s enquiry form for you to check and send.
• To improve the accuracy of answers, using the feedback you give.
• To keep the service secure, for example by limiting how many requests one device can make.

Who processes it

Your description, follow-up answers, photos and vehicle details are sent to an AI provider, Anthropic, which generates the answer. Anthropic processes this data to provide the service to us and does not use it to train its models.

We also use service providers to host the app and its data, and to monitor errors and usage. They process data only on our behalf. We may disclose data if the law requires it.

What we never do

• We do not sell your data.
• We do not use it for advertising or share it with advertisers.
• We do not share your problem with a garage unless you choose to send it.

How long we keep it

We keep diagnoses, photos and the details attached to them for 12 months, then delete them. A device that has not been used for 12 months is deleted with everything linked to it. Server logs are kept for a shorter period.

Deleting your data and your rights

You can delete your data at any time from the app’s settings: this removes your device ID and every diagnosis and photo linked to it. You can also email hello@fixaroo.co to ask us to delete it or for a copy of it; include the device ID shown in the app’s settings so we can find it. Under UK data protection law you also have the right to object to or restrict processing, and to complain to the Information Commissioner’s Office (ico.org.uk).

Children

AI Mechanic is meant for drivers and motor trade professionals. It is not aimed at children.

Changes

If we change this policy we will update this page and the date at the top.

Contact

Questions about privacy: hello@fixaroo.co. Help with the app: AI Mechanic support.